IT Services Engineer

About the role

We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.

Job Purpose:

To support the maintenance and development of the organisation’s IT Services.

As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk.

To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.

Context of Role:

At National Star, we’re driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives. This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community. All of this is underpinned by both our passion to enrich people’s lives and by our moral and statutory responsibilities.

IT Services underpin the operation of National Star, ensuing we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors.

Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs. Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services.

As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach.

What we’re looking for

Strong troubleshooting skills across hardware, software, and networks

Excellent customer service and communication skills

Ability to prioritise workload and work under pressure

A proactive and team-oriented mindset

Key Responsibilities

IT Infrastructure & SystemsSupport and maintain network infrastructure, including wired and wireless networks, VPNs, and mobile technologies (e.g. 5G).

Provide support for Microsoft Teams telephony and mobile phone systems.

Troubleshoot networking issues and perform basic configuration changes (e.g. VLANs, patching, wireless).

About us

National Star is a growing charity with more than 1,400 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Subsidised bus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more