Residential Service Manager

The young people we support are currently looking for a full time permanent Residential Manager to join our team at our Ullenwood campus.


Job details


£37594 - £39943 DOE

Role type

All Year Post, Full Time

Hours of work

37 hrs weekly, 52 weeks per year



Contract type



All year post

Closing date


Interview date


Job description

At National Star, we realise the aspirations of young adults living with complex physical and learning disabilities. The young people we support are currently looking for a full time permanent Residential Manager to join our team at our Ullenwood campus.

Whether you’re ready for a change in your career or want to take the next step in a position you’re already passionate about, everything you do will help to create a world without limits – for the students and residents you empower and give them independence.

Together we make sure they get the personalised care they need, whether they’re studying, socialising or enjoying their passions and hobbies.


  • Be an inspirational leader and role model, supporting your team of committed care and support workers to always deliver exceptional care
  • Provide a high quality, homely living environment for students with physical and learning disabilities and behaviours that challenge. They all have big personalities and even bigger ambitions to live life as independently as possible!
  • Work as part of a multi-disciplinary team to ensure care plans are followed, whilst seeking to continuously improve quality.
  • Manage staff rotas, taking into consideration absences due to staff training, annual leave, and sickness absence
  • Maintain accurate records to comply with National Star’s internal quality assurance policies and CQC requirements
  • Establish positive relationships with the parents and carers of the students in your care as well as external professionals, including healthcare professionals and social workers.

The core hours for this role are 9am – 5pm Monday to Friday, with an expectation that you will work one early (starting at 7am) and one late shift (working until 10pm) a week. There will be no regular weekend working, although you will be expected to work one day over the weekend at the beginning and end of our college terms, typically once every 10 weeks.

You’ll have first-class communication skills and be able to multi-task. Your people management skills will be exemplary, and you will have the motivation to develop your team, encouraging them to develop in their roles.

We’d expect you to have a Level 5 qualification in leadership in health and social care or a Level 4 with a Registered Managers Award, coupled with the determination to empower young people with disabilities.

National Star will support you with career progression and development: our current Chief Executive Officer is one of our former Residential Managers and began as a Facilitator within the organisation. The same is true of our Director of Services. Whether you wish to study towards additional formal qualifications or wish to be mentored to excel in your role, we’ll be right by your side.

The role of Residential Manager has further earning potential up to circa £43K that can be achieved as you grow through National Star’s competency framework. One of the benefits you will enjoy as Residential Manager is 30 days Annual Leave.

Whether it’s the big moments some of us take for granted or the small triumphs that others wouldn’t expect, you’ll lead a team that is focussed on what’s possible for every person we support. It’s their life. You make sure they’re busy living it.


Apply online to the Residential Service Manager role.
Apply online

About us

National Star is a growing charity with more than 1,200 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

How we will reward you

Our Golden Hello

It’s motivating to feel valued at work. That’s why all new staff will receive a ‘Golden Hello’ up to the value of £250 for full-time staff (pro-rata for part-time employees) upon successful completion of their probation.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme - theory and practical

Staff minibus from Cheltenham and Gloucester to our Ullenwood site Monday to Friday.

Award-winning training

Use of fitness suite and swimming pool and staff clubs.

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Residential Service Manager

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